General

What is The New Pleasure?

The New Pleasure is a store dedicated to bringing you innovative beauty and relaxation tools designed to enhance your self-care routine.

Do you offer discounts for new customers?

Yes! Subscribe to our newsletter and enjoy 10% off your first order.

How can I contact customer support?

You can reach out to us through our Contact Us page, and we’ll be happy to assist you.

Are your products suitable for all skin types?

Yes, our products are designed to be safe and effective for all skin types. However, if you have specific concerns, consult with a dermatologist before use.

Shipping

Do you offer free shipping?

Yes, we offer free shipping on orders over $50 within the US, Canada, United Kingdom, Australia, and New Zealand.

How much is shipping for orders under $50?

For orders under $50, shipping costs a flat rate of $4.99 for the US, Canada, UK, Australia, and New Zealand.

How long does it take to receive my order?

Orders are processed within 1-3 business days. Delivery takes 7-10 business days for standard shipping and 10-15 business days for international orders.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use it to monitor your shipment and estimate delivery.

Returns

What is your return policy?

We accept returns within 14 days of delivery. Products must be unused and in their original packaging to qualify.

How do I request a return?

Simply contact our customer support team, and we’ll guide you through the return process.

Do you offer refunds?

Yes, refunds are processed within 5 business days of receiving your return. Refunds will be issued to your original payment method.

Who covers the cost of return shipping?

Customers are responsible for return shipping costs unless the product is defective or incorrect.